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Data protection declaration

With this data protection declaration, Vetter would like to inform you how your personal data are being handled. In any case, your data are being processed in accordance with the Regulation (EU) 2016/679 (“General Data Protection Regulation” or GDPR), national legislation on data protection and the present data protection declaration.

Details on our use of cookies in our cookie declaration


1. Scope of application and special information on data protection

The present data protection declaration is applicable for collecting, processing and using (“processing”) your personal data in connection with the Internet offering of Vetter under (“website”).

In Vetter’s eyes, the protection of your privacy and a maximum of transparency form the basis for a successful and trusting cooperation. Therefore, you will find the following special information below:

2. Name and address of the controller

The controller within the meaning of the GDPR and other national data protection laws is:

Vetter Pharma-Fertigung GmbH & Co. KG
Schützenstrasse 87
88212 Ravensburg, Germany
Tel.: +49-(0)751-3700-0
Telefax: +49-(0)751-3700-4000
(“Vetter“ or, respectively, “we")

3. Name and address of the data protection officer

The external data protection officer of the controller is:

Mr. Henrik von Kunhardt
85276 Pfaffenhofen, Germany

4. Use of the website

When you call up our website, your browser will transmit certain data to our web server - a technical necessity. So as to enable you to visit our website, information on (1) the browser types and versions, language, (2) the operating system and access status, (3) the referrer URL (i.e. the website visited before), (4) the sub-pages targeted, (5) the date and time of access, (6) die IP address of the user, (7) the Internet service provider, and (8) websites called up via our website is stored and used temporarily. These data are stored in the log files of the server. Such information will not be combined with other personal data of the user.

The legal basis for storing the data and the log files is Article 6 paragraph 6 lit. f) GDPR. Temporary storage of the data is necessary to correctly deliver the contents of the website. Storage in log files has the objective of optimising the website, ensuring permanent functionality of our IT systems and of arranging derivation of personal data in case of unauthorised attempts to access our server. An analysis of the data for marketing purposes does not take place.

The data are erased as soon as they are no longer necessary for achieving the purpose of their collection. In case of collection of the data to provide the website, this is the case as soon as the respective session is finished. When the data are stored in log files, this is the case after seven days at the latest. Storage beyond that is possible. In this case, the IP addresses are erased or digitally altered so that it is no longer possible to match them to the client.

5. Restricted transfer to third parties

So as to offer our website and related services (e.g. newsletter), Vetter has partly assigned the processing of personal data to specialised external providers. We select our service providers carefully and request that they process personal data only on our behalf and strictly according to our instructions on the basis of relevant agreements on contract data processing. Personal data are not sold or rented to third parties and are disclosed only if we are required to do so by law or if disclosure is lawfully ordered by public authorities or prosecutors.

6. Use of cookies

Our website uses cookies. Cookies are text files which are stored on your device by the Internet browser when you call up our website. Such a cookie contains a characteristic sequence of characters permitting the unambiguous identification of the browser when the website is next called up.

We use technically necessary cookies so as to make our website more attractive for users. Among other things, technically necessary cookies store and transfer (1) language settings and (2) entries in input masks to permit adoption of language settings or remembering entries into our input forms. Some elements of our website require identification of the browser calling it up also after the page has changed. In addition, we use cookies permitting an analysis of the surfing habits of users so as to improve the quality of our website and to optimise our offering. In that way, it is possible to store and transmit (1) search words entered, (2) the frequency of page views, (3) the use of website functions, (4) a randomly generated sequence of characters to permit recall (details in Chapter 7).

The legal basis for processing personal data using cookies is Article 6 paragraph 1 lit. b) GDPR. The data collected in this manner are pseudonymised by technical means. Matching them to the user is therefore not possible. The data are not stored together with other personal data.

We use optional cookies for website analysis and marketing purposes. The legal basis is your consent in accordance with Article 6 paragraph 1 lit. a) GDPR. Details on this, on your consent and how you can revoke it can be found in our cookie declaration.

Cookies are stored on the device of the user and transmitted from there to our website. Therefore, users have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Cookies already stored can be deleted at any time. This can also take place in automated form. If cookies are deactivated for our website, it is possible that not all the functions of this website can be fully used.

7. Website analysis and third-party cookies

In order to enhance the efficiency of our website and our online offering, we also use the following analytic services and cookies of third-party providers. The legal basis is your consent according to Article 6 paragraph 1 sentence 1 lit. a) GDPR.

Google Analytics. On its website, Vetter uses the web analysis service Google Analytics of Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA (“Google“). Google uses cookies (see Chapter 6) to collect certain information about the use of our website (e.g. referrer URL, sub-pages visited, IP address, resolution of the monitor, language settings). The information about the use of our website generated by the cookie is usually transferred to a Google server in the United States where it is then stored. On our behalf, Google will use this information to evaluate the use of the website, to create reports about activities on this website and to provide further services for Vetter which are connected to this website and Internet use. In doing so, pseudonymised profiles of the users may be generated from the data processed. Vetter uses such profiles only with activated IP anonymisation. This means that the IP address will be truncated by Google in member countries of the European Union and other contract states of the Agreement on the European Economic Area. Only in exceptional cases is the entire IP address transferred to a Google server in the United States and truncated there. Google may pass on the data to third parties, for example if required by law or when Google assigns data processing to third parties. Google will not combine the IP address transmitted by the user’s browser with other Google data. You can also prevent storage of the cookie by setting your browser software accordingly; in addition, you can prevent collection of the data generated by the cookie and relating to your use of the website being saved, as well as the processing of such data by Google, by downloading and installing the browser plug-in available at the following link: Additional information on the use of data by Google for advertising purposes, settings and ways to object can be found on the Google websites (“Data use by Google when using websites or apps of our partners”), (“Data use for advertising purposes“), (”Manage information used by Google to show you adverts“) and (”You decide which kind of advertising Google shows you“).

Similar target groups. Vetter uses the function “Similar target groups” in connection with Google AdWords to address selected advertising to users of the website by placing personalised adverts relating to the viewer’s interests when they visit other websites of the Google Display network. For analysing the use of the website which forms the basis for generating interest-related advertising, Google uses cookies (see Chapter 6) containing a sequence of numbers. By this sequence, visits to the website and anonymised data about the use of the website are recorded. Your personal data on the website will not be stored. If you visit other websites in the Google Display network later, you will be shown advertising which - in great likelihood - will take into account product and information segments called up earlier. You can deactivate the use of cookies by Google permanently by following the link shown below and downloading and installing the plug-in provided there: Alternatively, your can deactivate the use of cookies by third-party providers by calling up the deactivation page of the network operator initiative (Network Advertising Initiative) under and implementing the information on an opt-out provided there. For additional information and the data protection declaration of Google, please view:

Conversion Tracking. Vetter uses “Google Conversion Tracking“ under Google AdWords. Google Conversion Tracking is a Google analysis service. If you click on an ad placed by Google, a conversion tracking cookie will be filed on your device. These cookies are no longer valid after 30 days, do not contain any personal data and are therefore not used for identifying a person. If you visit certain sub-pages of our website and the cookie has not expired yet, Google and Vetter can see that you have clicked on this ad and were guided to this page. Every Google AdWords customer will be given a different cookie. Therefore, it is not possible for cookies to be tracked through the websites of AdWords customers. The information obtained with the aid of the conversion cookie serves to prepare conversion statistics for AdWords customers who have selected conversion tracking. Here, customers will find out the total number of users who have clicked on their ad and were guided to a page equipped with a conversion tracking tag. However, they will not receive information permitting personal identification of users. If you do not wish to take part in tracking, you can object to such use by preventing the installation of cookies by setting your browser software accordingly (deactivation option). In that case, you will not be included in the conversion tracking statistics. For additional information and the data protection declaration of Google, please view:,

8. Newsletter and tracking pixel

On our website, Vetter offers you the opportunity of subscribing to a free newsletter. When registering for the newsletter, the data from the input mask, but at least a valid E-mail address of the user will be transmitted. These data are exclusively used for the proper mailing of the newsletter. When registering for the newsletter, (1) the IP address of the computer calling and (2) the date and time of registration are collected so as to be able to track the possible abuse of the E-mail address of a user at a later point in time. The newsletters contain an embedded miniature diagram to permit log file recording and a log file address (tracking pixel). From this tracking pixel, Vetter can see whether and when an E-mail from the person concerned was opened and which of the links in the E-mail were clicked on by this individual. Vetter uses tracking pixels for the statistical analysis of the success or failure of marketing campaigns so as to optimise the distribution of the newsletter and to even better adjust the content of future newsletters to the interests of the person concerned. For this processing of data, your consent is requested in connection with the registration process with reference to this data protection declaration. The legal basis for processing personal data after registration for the newsletter is Article 6 paragraph 1 lit. a) GDPR if the user has given their consent.

The data are erased as soon as they are no longer necessary for achieving the purpose of their collection, i.e. they are stored only as long as the subscription to the newsletter is active. Subscription of the newsletter may be terminated at any time. A link for this purpose is found in every newsletter. It is also possible to contact directly at any time.

9. Contact form and E-mail contact

Our website includes a contact form you may use for getting in touch with us electronically. If you make use of this opportunity, the following need to be transmitted: (1) last name, (2) company name, (3) country, (4) E-mail, (5) your message. The voluntary transmission of your (1) first name, (2) job title, (3) telephone no., (4) business segment makes it easier for us to process your query. At the time the message is sent, (1) the IP address and (2) the date and time are also stored.

These personal data are exclusively processed for the purpose of contacting you. The other personal data processed during the transmission process serve to prevent abuse of the contact form and to ensure the safety of our IT systems. For such processing of data, your consent is requested in connection with the transmission process with reference to this data protection declaration. Alternatively, contact is possible through the E-mail address provided. In this case, the personal data transmitted with the E-mail will be stored. The data will exclusively be used for processing the conversation.

The legal basis for processing personal data is Article 6 paragraph 1 lit. a) GDPR if the user has given their consent. The legal basis for processing data transmitted in connection with sending an E-mail is Article 6 paragraph 1 sentence 1 lit. f) GDPR. If the aim of the E-mail contact is conclusion of a contract, a further legal basis for processing is Article 6 paragraph 1 sentence 1 lit. f) GDPR.

The data are erased as soon as they are no longer necessary for achieving the purpose of their collection. For the personal data from the input mask of the contact form and those sent by E-Mail, this will be the case when the respective conversation with the user ends. As a rule, the conversation is over when it can be inferred from the circumstances that the matter concerned has been cleared up conclusively and there are no statutory times of retention. The additional personal data collected during the transmission will be deleted after a period of 7 days at the latest.

10. YouTube components

Our website uses YouTube components (“YouTube videos“) of YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, a subsidiary of Google (”YouTube“). The video portal YouTube allows video publishers to publish and users to view all kinds of videos. Additional information on YouTube may be called up under Whenever you call up a sub-page of our websites in which a YouTube video is integrated, the Internet browser on the device of the user is instructed to download the YouTube video from YouTube. If the user is logged in at YouTube at the same time, YouTube will see which specific website the user visits when an individual page containing a YouTube video is called up. This applies even when the user does not click on a YouTube video. This information is collected by YouTube and Google and allocated to the respective YouTube account of the user. Vetter has no influence on the type and scope of the data collected by YouTube. With regard to the purpose and scope of data collection and the further processing and use of the data by YouTube and your rights and setting options in this respect to protect your privacy, please refer to the privacy statement published by YouTube which may be called up under If the user does not wish the transfer of such information to YouTube and Google, he/she can prevent this by logging out from his/her YouTube account before calling up our website.

11. Your rights

Due to the applicable data protection laws, you have the right to (1) confirmation of and information about the processing of personal data pursuant to Article 15 GDPR; (2) rectification pursuant to Article 16 GDPR, erasure pursuant to Article 17 GDPR or restriction of processing personal data pursuant to Article 18 GDPR; (3) the right to object to processing on grounds relating to your personal situation pursuant to Article 21 GDPR. This right does not apply if Vetter can show compelling legitimate reasons for processing which override your interests, rights and freedoms or if processing serves to assert, exercise or defend legal claims. Moreover, you have (4) the right to data portability pursuant to Article 20; (5) the right to lodge a complaint with a supervisory authority pursuant to Article 77 GDPR; the right to withdraw consent to collection, processing and use of your personal data with an effect for the future pursuant to Article 7 GDPR.

If you wish to exercise these rights, please feel free to contact our data protection officer or the relevant contacts provided at any time.

12. Status of the present data protection declaration

Vetter reserves the right to update this data protection declaration from time to time. Any changes made will be in effect when published on this website. Therefore, Vetter recommends to visit this website on a regular basis to catch any updates that have been made.

Status: 18 March 2018