As a CDMO, Vetter recognizes that compliance is an integral part of our operations. Simply put, all individuals within Vetter, as well as company activities as a whole, must adhere to all applicable laws, legal guidelines, and corporate policies. Our well-established state-of-the-art Compliance Management System is essential to business. Containing elements of prevention and identification as well as adequate time for response, the system helps us maintain legal compliance. It is an essential component of our ability to operate at the highest standards of ethical behavior and follow clear directives.
In an ever-changing global market, it’s also vital that we stay current and assess the daily state of affairs regarding compliance. Rapid corporate growth, increased requirements in national and international legal systems, and changing customer specifications must be constantly considered. Therefore, we regularly review and update both our corporate compliance system and our Code of Conduct. These procedures keep Vetter aligned with our customers’ changing needs, with legal guidelines, and with our own ethical principles and goals.
Elements to maintain a culture of compliance:
- Ethical behavior and integrity
- Consistency and efficiency
- Clear knowledge of guidelines
- Effective training and education
- Open, transparent communication
- Belief and commitment
With consistent training and communication, Vetter has made compliance a cornerstone of its operations. Compliance enables us to move forward legally and responsibly, prevent violations, and uphold the highest principles while operating as a responsible CDMO. Our ongoing dedication to compliance helps us fulfill our purpose of serving customers and patients around the world.
Vetter whistleblowing system
Serious reports help us to promptly remedy potential or actual violations against laws or company policies and to prevent or reduce any damage to our company, staff members or business partners. It is possible that you may notice behavior which does not (or does not seem to) comply with our commitment to compliance, for example deviations from the law or our code of conduct. In this case, we want to encourage you to report your concerns to us, no matter if you are a staff member or an external informant (e.g. a customer or a supplier). Regardless of whether you choose to report in person or anonymously, your request will be processed in due time and any information forwarded by you handled with strict confidentiality.
For questions and information regarding compliance, please use the following channels to contact us:
Corporate Compliance Office (personal reporting system)
For personal reports, please contact the Vetter Corporate Compliance Office using the contact data below:
Corporate Compliance Office
Phone: +49 (0)751-3700-1009
Whistleblowing Hotline (anonymous reporting system)
If you wish to remain anonymous, please contact the Vetter Whistleblowing Hotline accessible via phone or e-mail which is operated by an external and neutral contact partner, a so-called ombudsman, who is a member of the law firm Dr. Oehmichen & Partner.
The reporting person may reveal his identity via this reporting channel on a voluntary basis, but is not obliged to do so. However, since we appreciate open communication, we encourage you to tell us your name and contact data. This gives us the opportunity to process the information forwarded by you in the most effective way.
The Whistleblowing Hotline is available Monday to Friday between 10 am and 5 pm CET (except on public holidays). Reports can be given in German or English at any time by e-mail or phone at the times stated above via the following contact details:
Phone: +49 6172 138 83 0
Assurance of confidentiality and protection of persons reporting in good faith
We expect any person making a report to forward their information in good faith and with good intentions. For this reason, Vetter guarantees any person forwarding information in good faith protection from retaliation or other disadvantages.
Please note: It is forbidden to pass on knowingly false information or to make reports containing unjustified accusations. While evaluating the information provided, Vetter must also take into account the legitimate interests of the person affected by the forwarded information. Casting suspicion on another person can have serious consequences for that person. For this reason, please use the whistleblowing system at Vetter in a responsible manner.
Modern Slavery Statement
We are fully committed to establishing, maintaining and improving systems and processes to prevent modern slavery both in our own operations and our supply chain. Learn more in our Modern Slavery Statement.